Terms and Conditions
Reservations for short-term holiday accommodation are accepted by Lakeside Garden Chalet (“the Booking Agent”) as agent for the Owner of the Property and to which bookings the following terms and conditions apply:
Updated September 28th 2021
The rental contact is between the Guest and the Owner of the Property for which the accommodation booking is made and is subject to the terms and conditions herein. The contract for accommodation shall not be effective until the Booking Agent sends the Guest written confirmation of the booking. The Guest acknowledges that the Booking Agent acts as a booking agent for the Owner only and not as a principal.
Minimum Booking Periods
Two night minimum booking.
Three night minimum booking on long weekends.
Four night minimum booking for Xmas & Easter periods.
The accommodation booking will not be confirmed by the Booking Agent until the Guest’s deposit payment is received and cleared. If the accommodation booking is made within 30 days of the date of commencement of the Guest’s proposed holiday, the full rental payable for the Property is required together with any bond, credit card information and any other payment applicable.
The full amount payable in respect of the Property rental shall be paid at least 30 days prior to the date of commencement of the booking. If the full payment has not been received by the Booking Agent at least thirty (30) days prior to the start of the rental period, then the Booking Agent and the Owner reserve the right to cancel the booking without notice and the Guest will forfeit the Guest’s deposit which will be non-refundable in such circumstances.
Once your booking has been confirmed and receipted by PPA, any payments are non-refundable. However, if the booking is cancelled and we are able to re-book the property for your dates, we will refund your payment/s less a $200 cancellation fee.
Lakeside Garden Chalet recommends that the Guest takes out comprehensive holiday cancellation and protection insurance with a reputable insurance company to cater for any unforeseen circumstances which may arise including accident, ill health or any other matters beyond the Guest’s reasonable control.
Domestic Cancellation due to Coronavirus Travel Restrictions (applicable to the Client Name / Address on the booking):
We are offering guests a postponement of their booking without penalty to another time/and or property, this must be reserved within 12 months of the original booking. Your deposit will be held in credit.
International Cancellation due to Coronavirus Travel Restrictions:
We will not be accepting bookings from International travellers (excluding New Zealand, dependant on current border restrictions), until the Australian international borders have officially re-opened, unless you hold an exemption to enter Australia.
Noise & Neighbours
We want you to enjoy your stay but please be aware of the impact of your noise on others and keeping our neighbours happy is of paramount importance. Noise and music should not impact any other property and noise levels are to be respectful at all times. There is to be no outdoor music or outdoor entertaining after 10pm. Noise complaints will result in bond deductions and possible eviction.
Guest’s Obligations in Respect of the Property
The Guest shall be responsible for the Property during the Guest’s stay. The Guest shall take all reasonable care of the Property and at the end of the stay shall leave the Property including all utensils, fixtures, fittings and equipment on, in or about the Property in a clean and tidy condition. The Guest shall be liable for any extra cleaning, breakages or damage caused to the Property or any part thereof or any of the chattels therein that may occur during the Guest’s occupation of the Property and all costs for extra cleaning, repair and replacement thereof shall be payable to the Booking agent or the Owner from the Guest Security Bond. Any such costs over and above the amount taken as a Guest Bond may be sought by the Owner through the Local Court. Any damage or breakage to any part of the Property or any of the chattels therein shall be reported to the Local Agent, Booking Agent or Owner as soon as practicable after the damage occurring thereto.
Consumable items supplied by The Owners within Lakeside Garden Chalet such as firewood, fire-lighters, tea, coffee, salt, pepper, detergents, soaps or any other such item, are supplied by courtesy of The Owners and any additional items that may be required above that which is supplied shall be at the expense of The Guest.
There is deep water in very close proximity to the chalet in the form of dams and lakes. Consequentially Lakeside Garden Chalet is unsuitable for young children for safety concerns.
All personal belongings, baggage, vehicles and other property of the Guest of any description shall be the risk of the Guest at all times and neither the Booking Agent nor the Owner accepts any responsibility for any loss or damage thereto.
Personal belongings left at a property can be returned to a nominated address. A postage & handling fee of $50.00 will be charged to your credit card. If our guest services team find lost property at a holiday home, we will hold the items for a maximum of one month.
Guest Numbers and Functions
The Guest may only allow the Property to be occupied by the number of persons nominated in the Guest’s application and under no circumstances shall the number of people occupying the Property be greater than that appearing on the Guest’s application or the booking confirmation, whichever is the lesser. The Booking Agent and Owner reserve the right to refuse occupation of the Property to the Guest if the condition on the number of people intended to occupy the Property is not observed. Shire regulations allow holiday homes to be rented for accommodation purposes only and not as a function venue eg. for a wedding or party, unless prior approval is given. Without prior approval functions and gatherings are not permitted and, if evidenced, may be closed down immediately and result in the security bond forfeited in full.
Right to Refuse or Revoke Bookings
The Booking Agent and the Owner reserve the right to revoke or refuse to honour any property accommodation booking which may in the opinion of either party (and at their sole discretion) be unsuitable for the Property concerned.
Once a Guest’s booking has been confirmed, the Guest shall be responsible for payment of the total price for the rental period and all extras (if any) as shown on the confirmation notice on or before the date or dates referred to in such notice.
The Guest acknowledges that the Booking Agent has used its best endeavours to describe the Property to the Guest within the limited extent of the communications between the Guest and the Booking Agent and the Booking Agent shall not be liable to the Guest in any respect should the Guest consider the Property to be unsuitable for any reason whatsoever.
Description of the Property
All information in respect of the Property contained in the Booking Agent’s website is believed to be correct at the time of the publication, however, all details are subject to change by the Booking Agent and/the Owner without notice. The Booking Agent will not accept any responsibility for any alterations to the Property or any part thereof beyond the Booking Agents control or any liability for any matter or occurrences beyond the Booking Agents reasonable control including damage caused by extreme weather conditions, breakdown of appliances, wiring, plumbing, invasion of pests, or any act or omission on the part of the Owner causing loss, accident or injury to the Guest or any one or more of them.
The Guest acknowledges that the use of the Spa is entirely at the Guest’s risk and neither the Booking Agent nor the Owner shall accept any responsibility for any injury, loss or damage to property or any third party arising from the use thereof. All endeavours will be made to ensure that the Spa will be in good working order for the Guest’s booking period, however if unexpected and unavoidable mechanical breakdown occurs neither the Booking Agent nor the Owner shall accept any responsibility, nor shall any refund be due to the Guest due to the unavoidable nature such event.
Availability of Property
The short-term accommodation contract negotiated by the Booking Agent and made between the Guest and the Owner is made on the understanding that the Property and its facilities as stated in the booking confirmation will be available as represented to the Guest. Should any events whatsoever arise beyond the reasonable control of the Booking Agent which render the Property uninhabitable (for example flood, fire, storm, tempest, etc) or the property becomes for sale or is sold by the Owner, then the Booking Agent may have to cancel the Guest’s booking for the Property. Should such circumstances arise then the Booking Agent will endeavour to relocate the Guest to a holiday home of a similar standard to the property in the same area. Where this is not possible, the Booking Agent will refund all monies paid by the Guest in respect of the Property. Upon refund of the monies paid, the guest shall have no further claims whatsoever against the Owner of the Property or the Booking Agent.
We regularly have guests with allergies that come to Lakeside Garden Chalet on the understanding that we have not had pets in the chalet. In the interests and comfort of all our guests we cannot allow pets at Lakeside Garden Chalet.